Terms and Conditions

Effective Date: July 10, 2026

Welcome to paulsteinplumbing.com ("Site"), operated by Paul Stein Plumbing ("Company," "we," "us," or "our"). By accessing or using this Site, you agree to be bound by these Terms and Conditions. If you do not agree to all terms, please do not use our Site.

1. Use of the Site

You may use this Site only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations.
  • Infringe upon the rights of others.
  • Transmit unauthorized advertisements or spam.
  • Interfere with the Site's normal operation.

2. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of the Company or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or exploit any content without our prior written consent.

3. Customer Satisfaction Guarantees

We are committed to providing exceptional service and peace of mind. As part of this commitment, we proudly offer the following guarantees.

First Year HVAC Installation Guarantee

If your heating or cooling system experiences a breakdown within the first year after installation, and we are unable to restore service within 24 hours of your request, we will compensate you $500 for the inconvenience.

No-Surprise Pricing Guarantee

The price we quote is the price you'll pay—no hidden fees or last-minute surprises. Any additional work required will be presented for approval in writing by the homeowner before it is performed.

Peace of Mind Guarantee

Your safety is our top priority. All technicians entering your home have passed thorough background checks to ensure the highest standards of professionalism and security.

4. Coupon Offer Terms

Unless explicitly stated otherwise on the coupon, promotional offers or discount coupons are not valid on emergency service calls. Coupons must be presented at the time of scheduling or service and cannot be applied retroactively. Only one coupon may be used per transaction unless otherwise specified.

5. Disclaimer

This Site is provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the Site will be secure, error-free, or uninterrupted.

6. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of or inability to use the Site.

7. Carrier Liability Disclosure

Wireless carriers are not liable for delayed or undelivered messages.

8. Privacy Policy – SMS Communications

If you provide your mobile phone number and consent to receive SMS messages from Paul Stein Plumbing, we collect your mobile phone number and any information you voluntarily provide in connection with your request for service or communication preferences.

Your mobile phone number and SMS opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

We may share your information only with trusted service providers who assist us in operating our SMS messaging program, scheduling services, customer communications, or other business operations, and only to the extent necessary to provide those services.

We use your information to send communications such as:

  • Appointment confirmations
  • Appointment reminders
  • Service updates
  • Follow-up communications
  • Customer support messages
  • Review requests
  • Promotional offers (only where you have provided the appropriate consent)


You may opt out of receiving SMS messages at any time by replyingSTOP to any text message. For assistance, reply HELP or contact us using the information listed below.

9. SMS Messaging Terms & Conditions

By providing your mobile phone number and opting into SMS communications from Paul Stein Plumbing, you consent to receive text messages regarding:

  • Appointment reminders
  • Scheduling confirmations
  • Technician arrival notifications
  • Service updates
  • Customer support communications
  • Review requests
  • Promotional offers and marketing communications (where consent has been provided) 

     

Message frequency may vary depending on your interactions with our company.

Message and data rates may apply based on your wireless carrier's plan.

For assistance, reply HELP to any message or contact us at:

Email: info@paulsteinplumbingfl.com  
Phone: 239-376-5945

You may opt out of SMS communications at any time by replying STOP to any text message. Once you opt out, you will receive one final confirmation message confirming your request has been processed. No further SMS messages will be sent unless you subsequently opt back in.

10. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the content, terms, or practices of any third-party sites.

11. Modifications

We reserve the right to update or modify these Terms at any time. Changes will become effective immediately upon posting to this Site. Your continued use of the Site constitutes acceptance of any modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Paul Stein Plumbing 
Email: info@paulsteinplumbingfl.com   
Phone: 239-376-5945